Humanership Institute · Offer
Customer Service Quality and the Human Experience
Serving with respect, attention and reliability
Training to make every interaction with a customer or user an experience of respect, listening and reliability.
Programme · Passing on · Proposal: 1 to 2 days (to be confirmed)
The intention
Service is one of Humanership's founding values. This training approaches customer relations as human relations: behind every request is a person who deserves attention and consideration.
Who it is for
Customer-facing and public-facing teams, service managers, retail, public administrations and associations.
Objectives
- Truly listen to the request and the underlying need.
- Communicate clearly, including when delivering bad news.
- Handle tense situations calmly and with dignity.
- Create team conditions that support high-quality service.
Skills developed
- Human relationships and building trust (main family).
- Communication, listening and presence.
- Creating environments where people flourish.
Suggested format
Hands-on workshops with role-play drawn from the team's daily work.
Indicative outline
- 1
Service as a value.
- 2
Listening and rephrasing.
- 3
Difficult situations.
- 4
A team environment that serves the customer.
Expected benefits
More respectful and reliable interactions, and a team better equipped for difficult situations.
Related skill families
Creating environments where people flourish
Human relationships and building trust
Communication, listening and presence
Practical information
No date has been set yet.
You can express your interest now: we will get back to you once a session is scheduled.
DurationProposal: 1 to 2 days (to be confirmed)
Sending the form records a request; the team will contact you to confirm it.
Registration or expression of interest
Send an information request to tailor the training to your team.